SC Johnson ignores me. Refers to me as Mrs.

SC Johnson have sent me a generic email. And now I wait for their actual reply.

Dear Mrs. Amjad,

Thank you for e mailing SC Johnson, your e mail has been received and one of our Homecare Team members will contact you as soon as possible

SC Johnson considers the privacy of our consumers of utmost importance and we will not pass your details on to any third party.  
We may, however, wish to contact you ourselves in the future for the purposes of market research or to give you information about our products.  
If you do not wish to receive any communications in the future please contact us.